Limited Warranty for Video Surveillance Products

Panasonic System communications Company of North America ("Panasonic") will, at its sole option, repair or exchange this product with a new or a comparable refurbished product, free of charge, in the USA from the date of original purchase in the event of a defect in materials or workmanship, as follows:

CategoryRecorder/NVRS & Extension UnitsiPRO CamerasCamerasADVIDIA ProductsMatrix or SwitcherDisplayEncoder/ DecoderCamera ControllerAccessoriesHard Drives or CanistersMercury Hardware
ProductsAll Models (Hard Disks have separate warranty)All iPRO ModelsAll non-iPRO cameras starting with WVAll Advidia modelsAll Models Starting WJ-SX PMPULCD & CRT Starting WV PLCDModels Starting WV-GXE, WV-GXD BY-HPE WJ-NTAll Joysticks EVR JigsAll Brackets Cables Housings LensesHeaters Dome CoversAllAll
Warranty3 Years
(NX Series: 5 years)
5 Years3 Years4 Years3 Years3 Years3 Years3 Years1 Years3 Years1 Years
Priority ExchangeYesYesYesYesYesYesYesYesNoYesYes
30 Day DOAYesYesYesYesYesYesYesYesYesYesYes

Limited Product Warranty:

This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty service is rendered. If you ship the product, carefully pack it and send it prepaid, adequately insured and preferably in its original carton. Attach a postage paid letter, detailing your complaint, to the outside of the carton.

This warranty covers failures due to defects in materials or workmanship which occur during normal use. It does not cover damage which occurs in shipment or failures which are caused by products not supplied by Panasonic or failures which result from alteration, accident, misuse, abuse, neglect, faulty installation, maladjustment of user controls, improper maintenance, modification or service by anyone other than an Authorized Panasonic Security Systems/Vision Systems Service center, or damage that is attributable to acts of God.

Limited Warranty - Software:

Panasonic warrants to you only that the disk(s) or other media on which the Programs are furnished will be free from defects in material and workmanship under normal use for a period of sixty (60) days from the date of delivery thereof to you, as evidenced by your purchase receipt.

This is the only warranty Panasonic makes to you. Panasonic does not warrant that the functions contained in the Programs will meet your requirements or that the operation of the Programs will be uninterrupted or error free. Panasonic shall have no obligation for any defects in the disk(s) or other media on which the Programs are furnished resulting from your storage thereof, or for defects that have been caused by operation of the disk(s) or other media.

Panasonic's entire liability and your exclusive remedy under this warranty shall be limited to the replacement, in the United States or other Panasonic designated location, of any defective disk or other media which is returned to Panasonic's Authorized Service Center, together with a copy of the purchase receipt, within the aforesaid warranty period.

Limitations and Exclusions:

There are no express warranties except as listed above.

PANASONIC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE WARRANTY PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

If a problem with your equipment develops during the warranty period, first contact your Panasonic dealer or Panasonic Service center. If the problem is not handled to your satisfaction, then write to the Panasonic National Service Manager at Panasonic System Communications Company of North America, Two Riverfront Plaza, and Newark, New Jersey 07120.


For Technical Support or to obtain service, call toll free: 1-800-528-6747.